Support

Write to support@shuntflow.com, in English or Spanish.

To help us help you, include

• Your store's .myshopify.com address.
• The reference code, if the app showed you one with an error. It lets us find exactly what happened in our logs.
• What you expected to see and what you saw instead.

Please do not send your customers' personal data or screenshots that show it: we do not need it to help you.

Common questions

A signal shows "No data"

The card under it says why. Usually the store has fewer orders than needed for the rate to be reliable, or, for chargebacks, the store does not use Shopify Payments, whose disputes are the only ones the app can see.

I don't receive alert emails

Email alerts are part of the Pro plan. Check in Shuntflow → Settings that they are on and that the address is right, and look in your spam folder. You only get an email when a signal changes level.

How do I delete my data?

Uninstall the app. The access token is deleted straight away, and all your store's data 48 hours later, when Shopify asks us to. See the privacy policy. You can also write to us to exercise any of your data protection rights.